EXPLORATION (2ND.
STAGE)
1. Purposes
Know and understand the problem
Tree not branches (root of the problem)
Developing goal
Stating the goal
2. Listening
- Clear your mind.
- Empathize: Crawl inside the other’s skin.
- Concentrate completely.
- Watch carefully for nonverbal cues.
- Don’t just listen, but really hear.
- Ask yourself what the person is really saying.
- Identify underlying feelings, as well as surface content.
- Use your heart, as well as your head, to divine meaning.
During this conversation, you are only allowed to do three
things:
1. Nod your head a lot and show the person you are
listening.
2. Paraphrase at times to reflect back the content of the
communication.
3. Make an effort to reflect the feelings you hear as well.
4. Don’t jump into conclusion
5. Be a good listener
Skills used in
exploration are:
• Active listening skills
• Open ended questions
• Reflecting of feelings
• Summarizing
• Warmth, respect, concreteness
• Paraphrasing, minimal encourages, immediacy
• Reflection of feelings
• Having defined the problem the counsellor takes the client
to the stage of mutual understanding.
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